Shipping & Delivery
SHIPPING DESTINATIONS
Abel Collection Ships worldwide to Australia, New Zealand, Western Europe, North America, Rest of the World
PROCESSING TIMES
Orders are processed Monday through Friday and are shipped within 3 business days of placement, excluding weekends and public holidays. Tracking information is sent via email within 24 hours of the item being shipped.
AUSTRALIAN STANDARD SHIPPING
We offer FREE Domestic shipping around Australia on orders over $50. We use a domestic courier service, which provides you with a unique tracking code for your package that can be tracked online. Standard Shipping lead time is 2-8 business days from the date your order has been shipped.
AUSTRALIAN EXPRESS SHIPPING:
We charge a flat fee of $11 for all domestic express orders. We use a domestic courier service, which provides you with a unique tracking code for your package that can be tracked online. Express Shipping lead time is 1-4 business days from the date your order has been shipped.
INTERNATIONAL SHIPPING:
We offer International courier shipping on all orders for a flat fee of $20. The shipping time frame for international orders are 6-27 days door to door shipping with full tracking, which do not include customs processing delays which are unfortunately out of our control. Please also note that business days do not include weekends or national public holidays.
INTERNATIONAL TAXES AND CUSTOMS CHARGES:
International customers may be required to pay sales tax, duty and/or Customs charges. All Taxes and customs charges are the responsibility of the customer and are not included in the cost of the order or shipping charge. Taxes and customs charges differ depending on the country and state of the shipping address. We suggest contacting your local customs office if you are unsure of the applicable taxes and customs fees that are relevant to you. Abel Collection is not responsible for any additional taxes and customs charges that are requested during the shipment of your order. If you refuse your delivery, you are responsible for the original delivery charges, any applicable tax and duties charges, and the cost of returning the package and will not be entitled to a refund. As DHL Express is a high priority service, you may be contacted prior to your order being released to notify you of any relevant fees that may be applicable to your purchase. Please note these charges are implemented by your countries government and are not associated with DHL Express. If you have any questions, please email our support team at info@abelcollection.com.au
ADDITIONAL INFORMATION:
If a change of address is made directly with your local post office, our courier service, or Abel Collection will not be held responsible for any loss or misdelivered parcels. Requests for change of address must be made directly with Abel Collection via our customer care team prior to your order being shipped. If you have any questions, please email our customer care team at info@abelcollection.com.au
Abel Collection is not responsible for lost or stolen packages or packages delayed in transit.
The shipping cost for orders is non-refundable
PUBLIC HOLIDAYS:
Please note: Shipping days do not include weekends or national public holidays.
**Due to COVID-19 and reduced airfreight capacity, shipping is taking a little longer than usual, however we are working hard to ensure you receive your packages as soon as possible.